Knowledge Management Systems
Knowledge Management Systems
Knowledge management systems (KMS) entails techniques that help organizations to collect accurate information and disseminate it through the organization. This system is imperative for organizations and businesses to apply knowledge malmanagement practices in their day to day operations. These systems are IT-based that allows for storage of knowledge, its retrieval, locates repositories for hidden information, facilitates collaboration and uses all the information to enhance the operations and process alignments (Akram, 2018). This discourse seeks to analyses on the roles KMS, expert systems and content management systems while highlighting on its benefits if adopted and used by technicians in an engine repair shop.
Expert systems utilize artificial intelligence to replicate judgmental tasks and making a decision such as human does, to solve problems within a given specialized domain. It keeps information required for a particular system explicit rather than implicit, thus facilitating efficiency. It is categorized into two forms, the inference engine and the knowledge base (Tan, 2016). The knowledge base defines the rules and facts in the system, whereas the inference engine utilizes the rules of the facts to devise new facts and information. Content management system, on the other hand, entails management of web content, allowing many users to contributes to the creation, editing and publishing of information. It comprises of two essential parts, a content management application that allows for the addition and management of content and the content delivery application, that stores the content appropriately and makes it is accessible for other users.
In the case scenario, having the organizations must implement a knowledge management system to aid their technicians to repair the engines efficiently. With particular references the business, it could benefit from the form the expert system to help technicians by deigning them to solve particular issues with ease. This is possible as the technicians will have a go-to place to find information for one place before consulting others in case there is a need for more necessary help (Uden, 2017). This is possible as the system would have collected and accumulated helpful information over time that will come in handy to solve potential problems. Notably, the technicians can use the system to diagnose breakdowns in the engines and recommends how to repair them with the help of the expert systems.
Additionally, the content management systems provide a platform for knowledgeable technicians to share their knowledge and competencies with others; this will create an environment of sharing and teamwork keeping the business continuity as this will be used on new employees this is possible through the content delivery application (Sivasubramanian, 2016) as this allows for the capturing knowledge and making it accessible to the wider technical team. This scales team efficiency as the most challenging issue in growth is managing an increase in contact volume and dealing with the complexity it offers. Content management is collaborative, thus allows multiple users to access information anywhere.
Social media technologies provide a potent means for a business to monitor, evaluate and manage their information flows and effect changes in their knowledge management systems; thus, impacting performance improvement (Zha, 2018). In the case of the case scenario, the engine repair firm can use social media information systems to link their technicians to other competent technical, hence provide an opportunity to engage and exchange ideas with will come in handy for them. Moreover, their technicians can showcase their skills, thus attracting a bigger market share for their services and consequently increase their returns.
By incorporating knowledge based expert systems in an organization provides imperative advantages to transform the collected information to become interactive, innovative and provide recommendation and solve impending organizational problems, Coupled with content management Knowle management systems facilitates the continuity of an organization as more information ins created and stored as competent technicians share their expertise in the platform that can be accessed by others easily and be passed down to others. Knowledge management systems have revolutionized the operations for small businesses today through making information accessibility less cumbersome.
Akram, M. S., Goraya, M., Malik, A., & Aljarallah, A. M. (2018). Organizational performance and sustainability: exploring the roles of IT capabilities and knowledge management capabilities. Sustainability, 10(10), 3816.
Sivasubramanian, S., Richardson, D. R., Marshall, B. E., & Scofield, C. L. (2016). U.S. Patent No. 9,407,699. Washington, DC: U.S. Patent and Trademark Office.
Tan, C. F., Wahidin, L. S., Khalil, S. N., Tamaldin, N., Hu, J., & Rauterberg, G. W. M. (2016). The application of expert system: A review of research and applications. ARPN Journal of Engineering and Applied Sciences, 11(4), 2448-2453.
Uden, L., & He, W. (2017). How the Internet of Things can help knowledge management: a case study from the automotive domain. Journal of Knowledge Management.
Zha, X., Yang, H., Yan, Y., Liu, K., & Huang, C. (2018). Exploring the effect of social media information quality, source credibility and reputation on informational fit-to-task: Moderating role of focused immersion. Computers in Human Behavior, 79, 227-237.