Use the below link to access the article: “Big or Little Quality: Quality Control vs. Business Culture”
This aforementioned article “Big or Little Quality: Quality Control vs. Business Culture”, the author discussed the view of the quality as tool into the operational improvement as a part of the corporate culture.
Read the article and answer the following questions:
1- To which extent do you agree with the author view in term of leaders’ critical role in reinforcing the quality culture and gaining its payback on companies` operations? Clarify your thoughts with acceptable reasons. (Marks 2 )
2- The author indicates the importance of using appropriate language among quality professionals and business management. Discuss this notion from your own point of view. (Marks -1.5)
3- Explain how do leaders and quality professionals can ease the process of changing the corporate culture and emphasize that quality is everyone`s job? (Marks- 1.5)